01 — Program Description
SMS Messaging Program
Mini Milestones operates an A2P (Application-to-Person) SMS messaging program to communicate with clients, families, and interested parties. Messages sent through this program may include:
- Appointment reminders and scheduling updates
- Service announcements and program updates
- Promotional offers and special events
- Payment reminders and billing notifications
- General communications related to our services
02 — Consent & Opt-In
How to Opt In
By providing your mobile phone number and agreeing to receive text messages from Mini Milestones — whether through a written form, digital enrollment, verbal confirmation, or any other consent method — you expressly consent to receive recurring automated text messages (SMS/MMS) from Mini Milestones at the mobile number provided.
Consent to receive text messages is not a condition of purchasing any goods or services from Mini Milestones.
03 — Opt-Out
How to Stop Messages
You may opt out of receiving text messages from Mini Milestones at any time. To unsubscribe:
- Reply STOP to any text message you receive from us
- Contact us directly at +1 315-212-3923
- Email us at [email protected]
After texting STOP, you will receive one final confirmation message and then no further messages will be sent unless you re-subscribe. Please allow up to 24 hours for your opt-out request to be processed.
04 — Help & Support
Getting Help
For assistance, reply HELP to any text message you receive from us, or contact us directly:
- Phone: +1 315-212-3923
- Email: [email protected]
- Address: 6221 State Route 31 #103B, Cicero, New York
05 — Costs & Carriers
Message & Data Rates
Our SMS messaging program is compatible with most major US wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, and US Cellular. Carrier support for specific features may vary.
06 — Eligibility
Who May Use This Service
You must be at least 18 years of age and a resident of the United States to consent to and participate in our SMS messaging program. By opting in, you represent and warrant that you are the account holder of the mobile number provided, or that you have the account holder's permission to enroll the number.
07 — Disclaimers
Limitations & Liability
Mini Milestones is not liable for any delays or failures in the receipt of any SMS messages connected with this program. Delivery of messages is subject to effective transmission from your network operator. SMS message services may not be available in all areas.
Mini Milestones reserves the right to modify or discontinue the SMS messaging program at any time with or without notice. We also reserve the right to change these Terms and Conditions at any time, with changes effective upon posting.
08 — Contact
Questions About These Terms
If you have any questions about these Terms and Conditions, please reach out to us:
01 — Information We Collect
What We Collect
When you opt in to our SMS messaging program or contact us, we may collect the following information:
- Mobile phone number — required to send text messages
- Name — to personalize communications
- Email address — for alternative contact and records
- Service enrollment details — relevant to your interactions with Mini Milestones
- Opt-in/opt-out records — to honor your communication preferences
- Message interaction data — such as delivery status and response records
02 — How We Use Your Information
Use of Your Data
Mini Milestones uses the information we collect solely to operate and improve our services and communications. Specific uses include:
- Sending you the text messages you have opted in to receive
- Responding to your inquiries and support requests
- Managing your enrollment in our programs and services
- Complying with applicable laws and regulations
- Maintaining records of your communication preferences
03 — Sharing & Disclosure
How We Share Your Information
Mini Milestones does not sell, rent, trade, or share your personal information, including your mobile phone number, with third parties for their own marketing purposes.
We may share your information only in the following limited circumstances:
- SMS platform providers: Third-party messaging platforms used to deliver your text messages on our behalf, who are bound by confidentiality obligations
- Legal compliance: When required by law, court order, or governmental authority
- Business protection: To protect the rights, safety, or property of Mini Milestones, our clients, or the public
04 — Data Retention
How Long We Keep Your Data
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by applicable law. Opt-out records are retained indefinitely to ensure we honor your preferences and do not accidentally contact you again after you have unsubscribed.
When information is no longer needed, we securely delete or anonymize it.
05 — Data Security
How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.
If you believe your information has been compromised, please contact us immediately at [email protected].
06 — Your Rights & Choices
Your Privacy Rights
You have the right to:
- Opt out of SMS messages at any time by replying STOP or contacting us
- Access the personal information we hold about you
- Correct inaccurate information in our records
- Request deletion of your personal information, subject to legal obligations
To exercise any of these rights, contact us at the details below. We will respond to your request within a reasonable timeframe.
07 — Children's Privacy
Minors
Our SMS messaging program is intended for individuals 18 years of age and older. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently received information from a minor, please contact us immediately so we can take appropriate steps to delete such information.
08 — Policy Updates
Changes to This Policy
Mini Milestones may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this policy. Your continued use of our SMS program after any changes indicates your acceptance of the updated policy.
We encourage you to review this policy periodically.
09 — Contact
Privacy Questions or Concerns
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: